Testimonials

Here is some of the most recent feedback submitted to us by FENSA Registered Businesses and homeowners:

'Brilliant.... Excellent workmanship and installation.. took away all old windows and rubbish... price very good and customer service first rate. I recommend to anyone.'
Gordon Jackson, Homeowner, Lincoln

'Just a quick note to say thanks for all you've done, really, you’ve been so helpful. We appreciate it enormously. I’m sorry that our recent communications have got a little heated, it is just that being FENSA registered is important to us, but our time is much better spent doing what we do best – Glazing. Running a small business has its own pressures. …Thanks again for all you’ve done!'
Milton Papadopoulos, Director, A10 Glass Ltd, Middlesex

'In this day of people only complaining about this and that, I though I would write to you about one of your staff members. I had to contact your office today regarding a particularly awkward customers of ours which we had made an error on her FENSA certificate, totally our fault, not yours. I spoke to your staff on the FENSA helpline about our mistake and she was able to rectify the problem for us, thus leading me to write you a letter of thanks and gratitude to one of your staff. She is a credit to your department. I thank you for employing such good quality staff and would ask that you relay my warmest thanks to her for her expertise. In our so called modern society people are too eager to complain about things that are not right but are normally slow to acknowledge the nicer things when they happen.'
Steve Hewgill, Director, Weruwise, East Sussex

'Congratulations on the new FENSA Surveyor's Guide - Much praised by our Surveyor Team!'
Mr Richard Bedford, Training Manager, Dorwin Ltd, Hampshire

'I did not know about the Building Regulations until my local installer gave me advice about it. I do not want my windows replaced yet but I am thinking about it for next year. The FENSA installer was very helpful, taking the time to explain things to me, without making me feel obliged that I should buy from him. He even pointed out the FENSA website where I can search for a list of local FENSA installers for when I am ready to buy new windows.'
Mrs Sue Li, Homeowner, Amersham

'Further our telephone conversation and receipt of the information pack, please find attached the completed application form for both FENSA and the Insurance backed guarantee scheme…I would like to thank you for your help and assistance in making the process very simple and straight forward.'
Chris Morgan, Director, By Design Home Improvements Limited, Surrey

'Please do continue to keep your technical information on the website up to date.'
Mark Richards, Director, CRK Windows, Hemel Hempstead

'The guidebook is very helpful. It helps to break everything down, explaining the Building Regulations clearly, in an easy to understand way. The Surveyors’ Guide provides greater clarity to grey areas such as lintels and fire egress, making life easier for installers, surveyors and architects.'
Mark Walker, Partner, Amersham Glass and Windows, Buckinghamshire