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FENSA FAQs

  • What is FENSA?
    • What is FENSA?
      FENSA stands for the Fenestration Self-Assessment scheme. It has been set up by the Glass and Glazing Federation (GGF) and other industry bodies, with Government encouragement www.communities.gov.uk, in response to new Building Regulations.

  • What are the new Regulations?
    • What are the new Regulations?
      The Government's Approved Document L (Fuel Conservation) complementing the new energy efficiency regulations, was issued on 1 October 2010. It extends Building Regulations to cover replacement window and door installation from April 2002, when all installers and buyers of replacement windows and doors will be expected to comply with improved energy efficiency requirements. One of the main drivers is the need to reduce heat loss in order to conform to more stringent energy efficiency targets. Glass products will be expected to have lower heat loss, measured by their "U" value.

  • How will the Regulations affect installers?
    • What are the new Regulations?
      They involve more stringent specifications for the products used. In addition, all installations will be subject to inspection by Local Authority Building Control, unless arrangements for self-assessment have been made. With the annual rate of replacement installations running at approximately 2 million, inspection of each installation would cause a major bottleneck if channelled through the normal Building Control route.

  • What has to be certified?
    • What has to be self certified?
      Where a window or windows is/are completely replaced (as opposed to repaired) in existing dwellings, they must comply with Approved Documents Parts L1 and N (safety in relation to impact). In addition, the building should not end up with a worse level of compliance with respect to other applicable parts of Building Regulations, which includes Parts A (Structure), B (means of escape in case of fire) F (ventilation), J (combustion appliances and fuel storage systems) and M (access for the disabled).

      Building Regulations for replacement windows state that “The situation must be made no worse than the outgoing windows” for example if the outgoing windows contained trickle vents the new placement windows must include them there are no exceptions, the window openings must be the same or better than the outgoing windows the openings cannot be made any smaller. Side window openings cannot be replaced by top openings over fixed windows.

      Windows and doors in critical locations ie Windows below 800mm from floor level and doors where the glass comes within 1500mm of the floor level to the start of the glass must contain safety glass (toughened or laminated) and must include the relevant safety mark clearly visibly to comply with Building Regulation N.

      Compliance with the Gas Safety (Installation and Use) Regulations 1998 is also essential.

      FENSA does not apply to conservatories, porches', commercial premises or New Build properties or extensions. In both of these instances you are required to go through the Local Authority Building Control process. If your property is a Flat then planning permission may be required before replacing your windows therefore it is advisable to check this with the planning Department of your Local Authority, if planning permission is required a FENSA registered company can register the installation for certification purposes. If you live in a property that is a Listed Building and wish to replace your windows this would fall under the Jurisdiction of the relevant Local Authority therefore planning permission would be required and the installation cannot be registered with FENSA.

      Doors with less than 50% glazing do not require registration.

      FENSA also does not apply to caravans/holiday chalets if they are not occupied for more than 10 months of the year these fall within the jurisdiction of the Local Authority and therefore a Building Notice is required. If however they are permanently lived in they can be FENSA Registered however they must have a there own postal address which has been registered with the Royal Mail. Click here for more details

  • How can FENSA help?
    • How can FENSA help?
      By joining FENSA, companies can self-certify their installations. They can therefore avoid the costs and potential delays of Building Control procedures. A small sample of their installations will be inspected by FENSA-appointed inspectors to ensure standards are being maintained. FENSA will also inform local authorities of all completed FENSA installations, and issue certificates to householders confirming that the installer self certifies compliance. Click here for more information on planning permission and notifiable works

  • How are FENSA Registered Businesses' vetted?
    • How are FENSA Registered Businesses' vetted?
      FENSA Registered Businesses are vetted at the start of their registration which includes checking the following:

      • Consumer references
      • Trade references
      • Financial checks
      • Employer's Liability for at least £10M
      • Public Liability for at least £2M
      • Consumer Contract Documents with Terms & Conditions, to include a 7 day cooling off period. (MANDATORY)
      • Any guarantees and warranties must be clearly written

      To ensure Building Regulations and thermal performance standards are consistently maintained, the installation work of every FENSA Registered Business is continually inspected on an ad-hoc basis by the UKAS accredited independent inspections body, the British Board of Agrément (BBA).

  • I have a complaint about my replacement window/door installation
    • I have a complaint about my replacement window/door installation
      We are very sorry to hear that you are experiencing problems and have a complaint to make. Please know that FENSA can only deal with complaints regarding non compliance with the Building Regulations, and providing the installation company is FENSA registered. Any other complaints should be referred to your local Trading Standards office, any Trade Association that the Company may belong to or The Glazing Ombudsman, providing that they are members. However all complaints must first be notified to the company and the company's own complaints procedure must be exhausted before the complaint is referred on.

      How do I make a complaint?

      • Firstly, please check that the company is FENSA registered by clicking here. If the company is FENSA registered, please click here for advice on how we will deal with any complaints regarding non compliance with the Building Regulations that you may have about a replacement window/door installation. Where necessary FENSA will arrange an independent inspection on the installation work that is being investigated as a complaint. If FENSA considers that the Building Regulations have been breached and are non compliant, FENSA will issue a variations report with corrections to be made on the installation which the installer is obliged to undertake.

      • Consumers also have the opportunity to raise any questions or complaints that they have about a FENSA Registered Business to the FENSA inspector during an inspection. For details about inspections, please click on the 'How will inspection work?' below on this page.

  • Why is insurance required for consumers?
    • Why is insurance required for consumers?
      FENSA Registered Businesses are required to have in place for their customers the two categories of insurance stated below. It is a government requirement that companies must have this insurance in place.

      If Registered Businesses take deposits in advance of installations, they must give some form of deposit indemnity. Deposits may be guaranteed by, for example, trade association Deposit Indemnity schemes, or credit card protection.

      A Registered Business must also give a guarantee or warranty covering the cost of completing rectification work in respect of defects and in the event of ceasing to trade, offer to back this guarantee with an independent insurance policy. Deposit Protection and IBG (Insurance Backed Guarantee) can be provided by a range of insurance providers. FENSA provides an 'approved' list of already vetted insurers that FENSA registered businesses can use but this list is not exclusive.

      Other Deposit Protection and IBG (Insurance Backed Guarantee) providers who are not on FENSA's approved list but who are FSA (Financial Services Authority) accredited and regulated are accepted but FENSA will vet these other insurance providers.

  • How will the scheme work?
    • How will the scheme work?
      Once registered, companies will be required to certify that their work complies with the regulations, and inform a central FENSA database whenever they carry out an installation. The database will then be used as the source for certification to Local Authorities that installations have taken place, producing certificates for homeowners, and for subsequent reference, by solicitors doing search activities prior to house purchases.

  • How do the inspections work?
    • How do the inspections work?
      FENSA Registered Businesses are vetted and checked at the start of their registration with FENSA. To ensure Building Regulations and thermal performance standards are consistently maintained, the installation work of every FENSA Registered Business is continually inspected on an ad-hoc basis by the UKAS accredited independent inspections body, the British Board of Agrément (BBA).

      Inspections will normally be carried out on 1% of each business's installations, subject to a minimum of 2 per annum and a maximum of 100. In the event of failed inspections, businesses will be responsible for the costs of re-inspection, and the frequency of inspections will increase.

  • What are the benefits?
    • What are the benefits?
      For companies, registration with FENSA confirms their commitment to meeting the new regulations. As stated above, they will also save time and money on inspection.

      For consumers, the FENSA scheme will provide a certificate confirming that their windows comply with the new regulations.

      There are a wide range of benefits for companies to register with FENSA and for consumers to use FENSA registered businesses:

      Benefits for companies click here
      Benefits for consumers click here

  • I have lost my FENSA Building Regulations certificate
    • I have lost my FENSA Building Regulations certificate
      FENSA certificates act as documentary evidence that the installation work has been self certified as complying with the Building regulations. Click here to re-order your FENSA certificate.