Why must installers provide insurance?
For all replacement window and door installations that are notifiable to FENSA (click
here to find out which types of installations fall under FENSA's remit),
FENSA Registered Businesses are required to have in place for their customers the
categories of insurance stated below. It is a government requirement that companies
must have certain insurance policies in place where applicable.
Deposit Protection: If FENSA Registered Businesses take deposits in advance of installations,
they must give some form of deposit indemnity. Deposits may be guaranteed by, for
example, trade association Deposit Indemnity schemes, or credit card protection.
Guarantee or Warranty: FENSA Registered Businesses must give a guarantee
or warranty covering the cost of completing rectification work in respect of defects
for a period of ten years.
Insurance-Backed Guarantee (IBG): FENSA Registered Businesses must also back up
their Guarantee/Warranty with an independent insurance policy, in the event of ceasing
to trade. This is called an Insurance-Backed Guarantee (IBG).
Deposit Protection and IBGs (Insurance Backed Guarantee) can be provided by a range
of insurance providers. FENSA provides an 'approved' list of already vetted insurers
that FENSA Registered Businesses must use.